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Cultural Intelligence (CQ) is a
new domain of
intelligence that has
immense relevance to the
increasingly global and
diverse
workplace, marketplace, and politicsplace.
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What is Culture?
Culture in general is concerned
with beliefs and values on the
basis of which people interpret
experiences and behave,
individually and in groups.
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Culture
What Is
Culture
Corporate
Culture |
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Yin-Yang
of
Cultural Intelligence |
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YIN (passive, accepting side).
Outside-In:
your
capability to grow personally through continuous learning and good understanding of
diverse
cultural heritage,
wisdom, and values.
YANG (active, aggressive side).
Inside-Out:
your capability to deal
effectively with people from
different cultural background and
understanding.
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The
GE Leadership Effectiveness Survey
(LES)
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Corporate Culture
Strategies for Building a Growth
Culture
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New
Product Development (NPD)
Shift To
New Approaches: 7 Reasons |
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Designers
research into total human experience, not merely customer
experience.
Today, many companies create such new jobs as cognitive psychologists,
social anthropologists,
cross-cultural specialists
who adapt products of global brands to markets with different
values and mentality, as well as ethnographers,
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Humorous Tips from Men: 25 Rules for Women |
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If something we said can be interpreted two ways, and one of
the ways makes you sad or angry, we meant the other one.
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Foreign films are best left to foreigners. (Unless it's
Bruce Lee or some war flick where it doesn't really matter
what they're saying anyway.).
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Corporate Culture
In six words,
corporate
CULTURE
is "How we do
things around here."
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Winning
Corporate Culture
Corporate culture is the collective behavior of
people using common
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corporate vision,
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goals,
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shared values,
beliefs,
habits, working language, systems, and symbols. It is interwoven with
processes,
technologies,
learning and
significant events.
In addition,
different individuals bring to the workplace their own uniqueness,
knowledge, and
ethnic culture.
So corporate culture
encompasses moral, social, and behavioral norms of your organization based
on the
values, beliefs,
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attitudes, and priorities of its members...
More
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9 Signs of a Losing Organization
❸ Discouraging Culture:
no shared
values; lack of trust;
blame culture; focus on problems, not opportunities; diversity is not
celebrated; failures are not tolerated; people lose confidence in their
leaders and systems. ..
More
6 Attributes of
Successful CEOs
The Cultural Fit. A candidate for a top job might look
great on paper, but must be culturally compatible in order to
build relationships and add true value.
Often, hiring managers
or boards emphasize the need to challenge old thinking and move
in new directions. But if an executive is too far out of step
with an organization, the resulting culture clash can overwhelm
the benefits.
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Cultural Intelligence
and
Innovation
One advantage of cultural
diversity is the potential for
innovation
arising from the
presence of multiple perspectives. Yet, it is clear that not
all multicultural teams/organizations are able to harness this benefit.
Cultural intelligence (CQ) may enhance the likelihood of innovation success
in culturally diverse teams/organizations. CQ facilitates the reconciliation
of differences and conflict, and enhances the probability of arriving at
culturally
synergistic
solution that embraces the ideas or interests of various parties.
Yin-Yang of
Business Success
The Tao helps you achieve much more with much less
effort. This effortless skill comes from being in accord with
reality. You can't tell the singer from the song. You can't tell
the dancer from the dance. When you are in harmony with the Tao,
when you go with its current of energy, your innate
intelligence takes over, and the right action happens by itself.
The Tao of Business Success
helps you achieve much more with much less effort. It gives you advice that
imparts perspective and
balance. It applies equally well to
the managing of a large corporation or the running of a small business...
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Managing Cross-Cultural
Differences
Culture is often at the root of
communication
challenges. Exploring historical experiences and the ways in which various
cultural groups have related to each other is key to opening channels for
cross-cultural communication.
Becoming more aware of
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Cultural Differences
,
as well as exploring cultural similarities, can help you communicate with
others more effectively. Next time you find yourself in a confusing
situation, ask yourself how culture may be shaping your own reactions, and
try to see the world from the other's point of view...
More
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Same Reality,
Different Perceptions
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Discover Opportunities
"Why? What If?" Questions
 Izmocars
San Francisco-based Izmocars – a provider of Internet tools
to the automotive industry – suffered through multiple
customer relationship management (CRM)
failures before undertaking a successful effort, which was based on Siebel's OnDemand hosted sales force automation software. Izmocars blamed a variety
of technical and cultural problems for its failed CRM efforts.
The documentation and user input are
the key to successful use of the new CRM system. Many smaller companies
don't document their sales processes.
Manager's
Worldly
Mindset
According to J.Gosling and H.Mintzberg, the authors of The Five Minds of a
Manager, people tend to think of
the world as an increasingly
homogenous place but it is really a collection of worlds within worlds, with
definite boundaries and edges. Just because a company sells products
globally it may not take into account how those products are
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perceived and
used in different cultures.
Managers with a worldly mindset spend time in places where products are
made, customers served, and
environment threatened.
10 Roles of an
Inspirational Leader
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Build teams and promote and teamwork,
leverage diversity.
Teamwork
is essential for competing in today's global arena.
Build a star team, not a team of stars.
Diversity of thought,
perception, background and experience enhance the creativity and
innovation. A team should not just be diverse; it has to make the
most of it. Involve everyone, facilitate
cross-pollination of ideas, build and empower
cross-functional teams if you wish to
harness the power of diversity. Challenge people from different
disciplines and cultures to come up with something better together
and achieve
creative breakthroughs...
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Modern Management: 12 Breakthrough Ideas for the New Economy
Source: Harvard Economic Review
Executive summary by Anastasia Bibikova.
The best ideas related to the practice of management. If you
know somebody has used them, don’t try to repeat. Simply consider them,
debate them and let them inspire your own thinking!
1. Creativity Index:
It was proved that every nation has it’s own
creativity index – i.e.
there are natural limits for creativity for every nation.
Suggestion Systems
American-style vs.
Japanese-style
The American-style suggestion system stresses
the suggestion's economic benefits and provides economic incentives.
The Japanese-style suggestion system stresses
the morale boosting benefits of positive employee participation...
More
Creating a Culture
for Innovation
Virtually all companies recognize
intellectually that
innovation and
culture are both important to
success. Yet few have explicitly defined strategies for linking and
influencing culture and innovation to achieve specific business goals.
Most companies have default
innovation cultures in which various values,
norms, assumptions and beliefs all compete for influence over employees’
actual behavior. The dominant ones that win out ultimately shape the
culture.
The question for leaders today isn’t if
culture is important for success but how culture can drive successful
innovation – and what, specifically, leaders can do to influence the
kind of culture that leads to behavior that’s truly innovative.
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References:
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CG Associates
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"The Five Minds of a
Manager," J.Gosling and H.Mintzberg
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Zen at Work, Les Kaye
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Lüscher Color
Test
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The Art of Happiness, HH the
14th Dalai Lama of Tibet and Howard C. Cutler
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