Creating Customer Value
Konosuke Matsushita
The mission of the company is to enrich society >>>
Company’s vision must be driven by the aspirations of its customers
In the long run, the public opinion is right
Don’t sell customers goods that they are attracted to; sell them goods that will benefit them >>>
Treat your products like your children
Any waste will increase the price of the product
Stick to fair prices
After-sales service is more important than assistance before sales; it is through such service that one gets permanent customers >>>
Use complaints to strengthen ties with your customer
To be out-of-stock is due to carelessness; if this happens, apologize to your customers, and deliver the goods as soon as you can
Smart & Fast
Customer Success 360
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