Customer Value Chain Customer Service   Customer Value Creation Balanced Yin and Yang Strategies Vadim Kotelnikov Founder          Customer Success 360 Know What Makes People Buy Create Your Own Market Niche Create Customers Customer Value Journey Empathize with Customers Customer-driven Innovation Value Innovation Involve Customers     Customer Experience (CX) Love Your Customers CX as a Love Story CX Management User Experience Design Thinking Surprise Your Customers Customer Feedback Customer Partnership     Customer Success 360 PowerPoint slides for teachers, trainers, speakers − all those who teach others how to achieve customer success