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Lessons from Leading Companies
Kaizen at Fidelity
Investments
Toyota Production System
Problem Solving Process at
Toyota
Implementation of TQM at
Kobayashi Kose
14 Slogans for TQM at
Pentel
Canon Production System
Canon: 9 Wastes To Be
Eliminated
Canon: Model Workshop
Dell: Turn Your Customers Into Teachers
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Contents
Continuous Improvement Firm
vs. Mass Production Firm
Mindset, Culture, Systems
Winning Culture
Questioning Culture
Team Culture
Kaizen and Kaikaku
Kaizen: 5 Principles
Kaizen Mindset
Kaizen Culture: 3 Pillars
Kaizen Culture: 8 Elements
Radical Improvements (Kaikaku):
10 Keys
Japanese Suggestion System
Lean Production: 7 Wastes
To Be Eliminated
Transitioning To a Lean
Enterprise: 10 Keys
8 Rules for Quality
Management
TQM: Japan vs. the West
Areas Targeted by TQM in
Japan
Customer-focused TQM
Cross-functional Management
Business Process Innovation
Customer Partnership
Problem Solving Strategies
5 WHYs Process
Creative Problem Solving
Turning Problems To Opportunities
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