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Contents

The Tree of Business Success

6Ws of Corporate Growth

Creating Customer Value

Value Innovation

Cross-functional Management

Business Process Innovation

ICT-powered Value Chain

e-Business

IT/Business Alignment

CIF vs. Mass Production Firm

Mindset, Culture, Systems

Kaizen and Kaikaku

Kaizen: 5 Principles  ●  Kaizen Mindset

Kaizen Culture: 3 Pillars  ●  8 Elements

Radical Improvements (Kaikaku): 10 Keys

Lean Production: 7 Wastes To Be Eliminated

Transitioning To a Lean Enterprise: 10 Keys

8 Rules for Quality Management

TQM: Japan vs. the West

Customer-focused TQM

Customer Partnership

Customer Engagement

Lessons from Leading Companies

Japanese Suggestion System

Kaizen at Fidelity Investments

Toyota Production System

Problem Solving Process at Toyota

Areas Targeted by TQM in Japan

Implementation of TQM at Kobayashi Kose

14 Slogans for TQM at Pentel

Canon Production System

Canon: 9 Wastes To Be Eliminated

Canon: Model Workshop